In the ancient age of pirates, legend tells of a mysterious group of people who possessed the power to control storms and manipulate ancient artifacts. However, this power vanished with their disappearance. Years later, the discovery of a lost map has rekindled their legend. As an ambitious young captain, you will embark on a journey to find this power and forge your own legend in seas brimming with danger and opportunity.
Please try the following steps in order:
Connection problems are usually related to your network:
To update Veil of the Vanished Isles on your iOS device:
First, please restart the game to see if the items appear. If not:
If you have linked your game account to our cloud service, your progress will be saved and you can restore it after reinstalling. However, if you are playing as a guest, local progress may be lost. We recommend linking your account before reinstalling.
If you still have issues that cannot be resolved with the above steps, please contact our support team:
Email: wrouvg@sohu.com
Phone: +86 19252405641
We usually respond within 24-48 business hours.
Last updated: March 30, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
The Company may use Personal Data for the following purposes:
We may share Your personal information in the following situations:
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If You are a resident of the European Economic Area (EEA) or California, You have certain data protection rights. We aim to take reasonable steps to allow You to correct, amend, delete, or limit the use of Your Personal Data.
You have the following rights:
To exercise any of these rights, please contact Us using the contact information provided below.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
Email: wrouvg@sohu.com
Phone: +86 19252405641
Veil of the Vanished Isles is exclusively available on iOS. Download it now from the App Store to start your pirate adventure!