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Veil of the Vanished Isles

In the ancient age of pirates, legend tells of a mysterious group of people who possessed the power to control storms and manipulate ancient artifacts. However, this power vanished with their disappearance. Years later, the discovery of a lost map has rekindled their legend. As an ambitious young captain, you will embark on a journey to find this power and forge your own legend in seas brimming with danger and opportunity.

Fantasy Sailing Strategy Adventure Collection Combat Treasure
Download on the App Store

Game Screenshots

Technical Support

Device Requirements

  • iOS 15.0 or later
  • iPhone or iPad with at least 2GB of RAM
  • Stable internet connection for online features
  • Minimum 1GB of free storage space

Frequently Asked Questions

My game keeps crashing or freezing, what should I do?

Please try the following steps in order:

  1. Force Close the App: Swipe up from the bottom of the screen (or double-click the Home button for older devices) to open the app switcher, then swipe up on the game to close it completely.
  2. Restart Your Device: Power off your iPhone/iPad completely, wait 30 seconds, then turn it back on.
  3. Update the Game: Open the App Store, tap your profile icon, find our game and tap "Update" if an update is available.
  4. Update iOS: Go to Settings > General > Software Update and install any available system updates.
  5. Check Storage: Ensure you have at least 500MB of free storage space. You can check this in Settings > General > iPhone Storage.

I'm having connection issues, how to fix it?

Connection problems are usually related to your network:

  1. Check if your Wi-Fi or mobile data is working properly by opening other apps.
  2. Try switching between Wi-Fi and mobile data to see if the issue persists.
  3. Disable any VPN or proxy services, as they may interfere with the game connection.
  4. Clear Safari website data: Go to Settings > Safari > Clear History and Website Data. This can fix login/connection issues for some games.
  5. Reset Network Settings: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Note: This will reset your Wi-Fi passwords.

How do I update the game?

To update Veil of the Vanished Isles on your iOS device:

  1. Open the App Store app.
  2. Tap your profile icon in the top-right corner.
  3. Scroll down to find "Veil of the Vanished Isles" in the pending updates list.
  4. Tap "Update" next to it. You can also tap "Update All" to update all your apps at once.

I made a purchase but didn't receive my items, what can I do?

First, please restart the game to see if the items appear. If not:

  1. Check your purchase history in the App Store to confirm the payment was successful.
  2. You can report the issue directly to Apple via reportaproblem.apple.com.
  3. Alternatively, you can contact our support team with your purchase receipt and Apple ID, we will assist you as soon as possible.

Will reinstalling the game delete my progress?

If you have linked your game account to our cloud service, your progress will be saved and you can restore it after reinstalling. However, if you are playing as a guest, local progress may be lost. We recommend linking your account before reinstalling.

Contact Us

If you still have issues that cannot be resolved with the above steps, please contact our support team:

Email: wrouvg@sohu.com

Phone: +86 19252405641

We usually respond within 24-48 business hours.

Privacy Policy

Last updated: March 30, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Application means the software program provided by the Company downloaded by You on any electronic device, named Veil of the Vanished Isles.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Veil of the Vanished Isles.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Application.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address (when you contact our support team)
  • Usage Data
Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and resolve Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Sharing Your Personal Information

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.
  • Legal requirements: We may disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Your Data Protection Rights

If You are a resident of the European Economic Area (EEA) or California, You have certain data protection rights. We aim to take reasonable steps to allow You to correct, amend, delete, or limit the use of Your Personal Data.

You have the following rights:

  • The right to access, update or to delete the information We have on You.
  • The right to rectification. You have the right to have any information You believe is inaccurate corrected.
  • The right to object. You have the right to object to Our processing of Your Personal Data.
  • The right to restriction of processing. You have the right to request that We restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information We have on You in a structured, machine-readable format.
  • The right to withdraw consent. You have the right to withdraw Your consent at any time.

To exercise any of these rights, please contact Us using the contact information provided below.

Changes to This Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Email: wrouvg@sohu.com

Phone: +86 19252405641

Download Now

Veil of the Vanished Isles is exclusively available on iOS. Download it now from the App Store to start your pirate adventure!

Download on the App Store